GetSlots NZ 2025 ️ Bonus & Free Spins Review

That’s why we offer a variety of payment options to make deposits and withdrawals a breeze. But we don’t stop at just securing your data – we want to provide you with top-notch customer support that’s always there when you need it. Our friendly, professional support team is available 24/7 to assist with any questions or issues you might have. Whether you’re dealing with account verification, payment issues, or game-related queries, we’ve got you covered.

He had lost his $600 deposit and hadn’t been able to contact the casino regarding this. Upon receiving a complaint, we had facilitated communication between the player and the casino. The casino had confirmed that the refund process was initiated and asked the player to check his email. The player later confirmed that the payment had been combined with another refund, leading to initial confusion. Upon realizing this, he had acknowledged receipt of the funds.

Player’s account was banned after the withdrawal request.

The issue was identified as being caused by the casino website being blocked https://spinline.io/ by the Greek government. The player contacted the casino and received a new link, allowing her to access the site and successfully withdraw her winnings. The complaint was marked as resolved after the player confirmed the issue was resolved and the withdrawal was made.

The player was requested to provide the necessary information for the refund process. The complaint was then marked as ‘resolved’ by the Complaints Team. The player from Portugal had their account abruptly closed overnight by Bdm Casino without receiving any prior notification. The casino’s live chat agent also seemed to lack information about funds that were still stuck in the player’s account. The player was asked to complete KYC verification, which was accepted, but the payout was delayed.

We had advised the player to wait for the standard processing time of two weeks and assured him we would intervene if the issue persisted. Eventually, the player confirmed the receipt of the 2000 RON. The player from Georgia faced issues with withdrawal attempts being canceled for a week without reason. Despite contacting customer service, there was no resolution, leading the player to suspect the site was a scam. The player confirmed passing full KYC verification and winning without an active bonus. Eventually, the withdrawal was approved, and the complaint was marked as resolved by us.

Player’s account verification faces delay.

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Deposit and Withdrawal Options

Although his identification and proof of deposit were approved, his proof of address had not been accepted. He inquired about the rejection but did not receive a response. After several document submissions, his account was eventually verified, and a withdrawal was processed. However, the player later faced account closure without explanation, which led to concerns about the casino’s reliability. The player from Switzerland, who had previously had positive experiences with the casino, faced a delay in withdrawing their 1000 USDT.

The player had been using the casino for about a week before his account was closed. He had previously made a successful withdrawal after his account had been verified. The player had made another deposit while his withdrawal was pending, as he had a bonus that was due to expire. The casino did not provide a reason for the account closure and ignored the player’s follow-up queries. After the Complaints Team had intervened, the casino had requested additional documents from the player for verification.

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• The player from the Netherlands had his winnings capped as if they’ve been generated from a free bonus play solely.
• The issue was resolved after 1.5 months when the player finally received his last withdrawal, which had previously been unsuccessful due to the account closure.
• The only time I faced trouble was while withdrawing my winnings.

The player from Portugal faced repeated rejections for withdrawal requests over the past week despite having completed and accepted account verification. While deposits worked without issue, withdrawals were consistently canceled with no resolution from support. The issue was resolved after the player confirmed receiving the funds. The player from Greece faced an issue with BDMBET, where his verified account was closed after he requested a withdrawal of 900 euros. The player believed his funds were being unjustly withheld. The issue was resolved after the casino processed the refund, and the player confirmed receipt of the funds.

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The Complaints Team advised the player to be patient and wait at least 14 days before submitting a complaint. The player later confirmed that the withdrawal had been received. The player from Portugal had deposited €200 to his CryptoLeo account, but the funds had not been credited despite appearing successfully completed in his Skrill account.

Consequently, the issue had been resolved and the complaint had been closed. The player’s attempts to close his account have been overlooked. The casino refunded deposits that were made after the player requested self-exclusion, therefore we marked the complaint as resolved. The player from Greece believes his account might be blocked by mistake. The player from Portugal had three pending payments of €50 each from December 26th. Despite making additional withdrawals that were approved and paid, the original payments remained pending.